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OUR STORY

My Why - The Roots of EPS

"Because it's more than products - it's personal"

EPS began in Fort Worth in 2015, but the reason behind it has always been deeply personal. At the center of it all was my daughter, Kinley, and my determination to build a life that allowed me to be the mom she needed.


When Kinley was young, she was diagnosed with dyslexia and could not read at all. I quickly realized I couldn’t depend only on the school’s pull-out programs — I had to take charge and get her the help she truly needed. Twice a week, I drove her to dyslexia tutoring while also supporting her competitive dance schedule three nights a week. With the help of her grandparents, we worked hard to make sure she had every opportunity to grow and succeed.


That hard work paid off. In just two years, Kinley went from not being able to read to reaching mastery level on her STAAR testing. She was also honored with the Ashley Baganz Fighting Spirit Award, a reflection of her determination, strength, and perseverance.


At the same time, I was building EPS around real life — tutoring appointments, dance practices, school, customers, and orders. What began as a need for flexibility became something much bigger. Kinley grew up alongside this business, helping over the years and becoming part of the heart behind it.

And the story came full circle: Kinley earned a full ride to TCU. Watching her overcome so much and achieve so much shaped the way I built this business.


That journey is also what fuels my passion for The Compassion Project. I have always loved animals and believe pets are family. Now that Kinley is at TCU, I feel called to grow that part of EPS — helping families facing hardship care for sick pets, assist with vet bills, or help bring their beloved pets home through cremation support when they otherwise couldn’t afford it.

EPS is more than a business to me. It is a reflection of resilience, love, compassion, and the belief that the most meaningful things we create are the ones tied to real life and real stories.


Because it’s more than products — it’s personal.

Meet the Team

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Monica Ford - Founder & Owner

Driven by a passion for creativity and a commitment to quality, Monica turns ideas into personalized products that celebrate achievements, honor memories, and strengthen businesses. She manages production, engraving, laser work, printing, and design, combining technical expertise with artistic vision to ensure every project is crafted with care and attention to detail.

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Heidi Wielend - Manager

With a passion for helping people and a talent for organization, Heidi ensures every project receives the attention it deserves. She oversees customer service, administration, and project coordination, helping customers navigate the creative process while keeping projects on track from start to finish. Her commitment to communication and customer care helps make every experience with EPS a positive one.

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Jessica McCracken - Director of Online Sales

Jessica helps support Engraving & Printing Solutions behind the scenes through online sales, product presentation, photography, and website content. She assists with showcasing products, maintaining an engaging online presence, and helping customers discover the unique gifts, awards, and personalized products offered by EPS.

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Cooper

Chief Morale Officer

Specializes in naps, encouragement, and making sure no one works too hard. 

Tommy

Director of Customer Greetings

Expert in tail wags, office security, and keeping the team smiling.